We're now highly dependent on home computers and users are frequently frustrated with increasingly complex software, low-cost-low-quality hardware, virus epidemics and spyware invasions. Most of us have had painful experiences with a home computer, it's not normally a problem in the workplace as most organisations exercise some degree of control and carry out regular maintenance.

"As computers have essentially become standard home appliances, they deserve a similar level of customer service and PC-Fixer brings complete computer support directly into the customers home, no need to lug your computer to a shop for updates or repair.

PC-Fixer offers a complete range of PC services for the home and home-business user, "we go to the customer, it's a convenience service" said Mike, "we aim to get an on-site computer repair technician into the customers home fast, at prices that won't scare them, we'll be courteous and respectful, and get right down to the problem, whether computer repair, troubleshooting, upgrades, networking, or other essential services such as virus or spyware removal. We provide a full range of computer services, and a home collection & delivery service."

It sounds like an expensive service, we asked if the home market was ready for such an approach; "PC-Fixer certainly aren't the cheapest, but neither are we the most expensive" said Mike, "we seek to provide the best quality professional support, so it's more about value than price, we charge in 30 minute slots, so a call-out which includes the first 30 minutes only costs £35".